Moral Charter
Hard-working Colleagues of East Azarbaijan Water and Sewage Company
While appreciating your endeavourers, as you know responsibility of this company is to provide the most important necessity of human and it has considered customers satisfaction as a general principle in presenting services. Therefore, while remembering to observe following cases in order to respect the client’s rights, we hope to be more successful in providing required services to our honorable citizens through multiplied effort.
alireza imanlou
Managing Director, Chairman
- Important should be laid on the client’s time and it should be taken into consideration to be fast in performing and providing answer to the clients.
- Suggestions and criticisms of the clients should be respected and their complaints and problems should be attended.
- To be equipped to the last practical and scientific information, in the scope of specification, and whit hold expression opinion on what we have no information.
- Have definite times for being present at work, so that the client could visit us at those specific times.
- Not let the phone rings for long time and answer the phone while expressing name of the related unit. For example, this is customer’s affairs.
- Observe discipline in the office and keep it decorous and organized.
- Provide appropriate facilities and space so that the client can relax.
- To guide the client in it’s appropriate occasion.